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Before you book

Rules &
policies.

Please read these house rules before sending a booking request. They apply across Phoenix Apartments unless a property-specific instruction is provided.

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Check-in / Check-out

  • Standard check-in: 2:00 PM.
  • Standard check-out: 12:00 PM.
  • Early check-in and late check-out are subject to availability and may carry additional charges.
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Property Rules

  • No smoking or shisha inside the apartment. An ash tray is provided for outdoor use.
  • Pets require prior approval from the Phoenix team.
  • No rearranging of furniture.
  • No decorations inside the apartment unless arranged with Phoenix or approved in advance.
  • Keep noise levels low and respect other residents.
  • Any guest found in breach of house rules may be subject to a fine of up to PKR 10,000 depending on damages.
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ID & Booking

  • Valid identification may be required before check-in.
  • Management may verify identification of guests where required for the booking.
  • If house rules are violated, the booking may be cancelled and guests may be required to vacate.
  • The remaining balance is due before check-in.
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Cancellation & Refund Policy

  • Guests should inform staff at least 48 hours before their booking date to request an eligible cancellation, refund or date change.
  • Bookings of 2 days or more cannot be cancelled or refunded.
  • Same-day or on-the-spot bookings cannot be cancelled or refunded.
  • Where a refund is approved, Phoenix will share the applicable processing timeline.
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Safety & Responsibility

  • Guests are responsible for damage caused to the apartment, furniture or equipment during their stay.
  • Repair or replacement charges and a fine of up to PKR 10,000 may apply depending on damages.
  • Maximum occupancy varies by apartment; follow the guest limit shown on the selected apartment page.
  • Parties and disruptive gatherings are not permitted unless specifically approved in advance.
  • Illegal activities, drugs and weapons are strictly prohibited.
  • Guests should take all personal belongings at departure; management is not responsible for items left after check-out.