FAQ

Frequently
Asked Questions.

Find answers to common questions about bookings, check-in, amenities and house rules.

Bookings & Payments

How do I make a booking?⌄
Simply contact us with your preferred dates, number of guests, and apartment preference. Our team will guide you through the booking process.
Can I book directly through WhatsApp?⌄
Yes, you can make your booking directly through WhatsApp.
What payment methods do you accept?⌄
We accept bank transfers and other available digital payment methods. Our team will share the payment details with you.
Is a deposit or advance payment required?⌄
Yes, an advance payment is required to confirm your booking.
When is the remaining balance due?⌄
The remaining balance is due before check-in.
Can I modify my booking after it has been confirmed?⌄
Yes, booking modifications may be possible depending on availability and the timing of your request.
What is your cancellation and refund policy?⌄
Please see our cancellation and refund policy in the Rules section or by clicking here.

Check-in & Check-out

What time is check-in and check-out?⌄
Standard check-in is 2:00 PM, and check-out is 12:00 PM. Customized timings may be available depending on availability.
Do you offer self check-in?⌄
Yes, we offer convenient self check-in.
When will I receive the exact apartment location and check-in instructions?⌄
Complete location details and check-in instructions will be shared with you before your arrival.
Is early check-in or late check-out available?⌄
Yes, customized check-in and check-out timings can be arranged depending on availability and may be subject to additional charges.
Do I need to provide identification before check-in?⌄
Yes, valid identification may be required before check-in.

Apartments & Amenities

What amenities are included with the apartment?⌄
Amenities include a fully furnished space, functional kitchen, hot water, high-speed Wi-Fi, Smart TV with Netflix, air conditioning, gaming console, bedding, towels and other essentials.
Is Wi-Fi included?⌄
Yes, high-speed Wi-Fi is included.
Is Netflix included?⌄
Yes, Netflix is available in all apartments.
Do all apartments have gaming consoles?⌄
Yes, gaming consoles are available in all our apartments.
Are towels, bedding and toiletries provided?⌄
Yes, essential bedding and towels are provided. Toiletries may vary by apartment.
Is parking available?⌄
Parking availability depends on the specific apartment. Please confirm before booking.

Guests & House Rules

How many guests are allowed in each apartment?⌄
Maximum occupancy varies by apartment. Please confirm the guest capacity shown on your selected apartment page before booking.
Are visitors allowed?⌄
Visitors may be allowed depending on the apartment and house rules. Prior approval may be required.
Are children allowed?⌄
Yes, children are welcome provided they are accompanied by their parent or guardian.
Are pets allowed?⌄
Pets are allowed with prior approval; please confirm with our team before booking.
Is smoking or shisha allowed inside the apartments?⌄
Smoking and shisha are not allowed inside the apartments. An ash tray is provided for outdoor use. Guests who breach house rules may be subject to a fine of up to PKR 10,000 depending on damages.
Are parties or events allowed?⌄
No, parties, events, and disruptive gatherings are not permitted unless specifically approved in advance.
What happens if something in the apartment is damaged?⌄
Guests are responsible for any damage caused during their stay. Any applicable repair or replacement charges will be communicated to the guest, and a fine of up to PKR 10,000 may apply depending on damages.

Additional Services

Do you offer room decoration for birthdays, anniversaries or other occasions?⌄
Yes, decoration services can be arranged for special occasions upon request. Availability and charges depend on the requirements.
Can you arrange airport pickup and drop-off?⌄
Yes, airport pickup and drop-off can be arranged upon request, subject to availability and additional charges.
Do you offer car rental services?⌄
Yes, car rental services may be arranged upon request. Please contact our team for available options and rates.

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